Customer Success Specialist
Support/Moderation
2+ years of experience
remote
Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.
Our global IT products are made by an in-house team of passionate techies. They love working hard to deliver the best user experience. Improving features until they perform excellently is in our DNA. We profit from our work, but money doesn’t directly dictate our development. We’re up for experiments — that’s how we stay the industry pioneers.
We are proud of our core and supporting products like our own payment system, AR/VR, Machine Learning, Computer Vision expertise, and more.
We are looking for an VIP Customer Success Specialist to work with us remotely!
Responsibilities
- Working with our VIP customers;
- Handle and resolve customer complaints providing the best customer experience;
- Investigate complaints, troubleshoot issues and identify trending problems;
- Proactively reach out to customers and support them in their user journey;
- Report bugs to the technical team.
Requirements
- English (B2) is mandatory, German (C2) preferable;
- 1+ year of relevant lead experience working as customer success / customer support;
- Understanding of basic unit economics like retention/LTV;
- Willingness to work on weekends and in different shifts (morning, evening, night);
Conditions
- Career growth and professional development in a rapidly growing project;
- Constant education & leveling up your skills;
- Unique opportunity to build your career among the best professionals on the market.
Recruitment process
- HR interview (30 min);
- First Interview (1 hour);
- Test Assignment;
- Final Interview (1 hour).