Customer Support Specialist
Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.
We are building the future of live entertainment. We believe that by providing people with the best and high-quality live streaming experience in entertainment, we can tackle the world’s “problems” better, together!
We are confidently growing every by X2 per year and successfully mastering it in different formats (as of the last - VR), implementing solutions based on ML algorithms, and developing experimental directions.
We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.
Responsibilities
- Handle and resolve customer complaints providing the best customer experience;
- Investigate complaints, troubleshoot issues and identifying trending problems;
- Report bugs to the technical team.
Requirements
- 1+ year experience as a Customer Support Specialist (сhats, emails, tickets);
- Ability to work morning, day and night shifts;
- Very good English skills (С1);
- Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...)
- Perfect communication and problem-solving skills;
- Customer orientation and ability to adapt/respond to different types of characters.
Conditions
We know that top talent thrives in the right conditions, so here's what you can expect when joining us:
- Full remote work.
- Competitive compensation with a service contract.
- Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
- An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
- Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
- Career growth in a fast-scaling project with opportunities to influence technical decisions.
- A culture of recognition: our peer reward program celebrates contributions from across the team.
Recruitment process
- HR Interivew (30 mins);
- Tech Interview (1 hour);
- Test task.