Account Manager
Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.
We are building the future of live entertainment. We believe that by providing people with the best and high-quality live streaming experience in entertainment, we can tackle the world’s “problems” better, together!
We are confidently growing every by X2 per year and successfully mastering it in different formats (as of the last - VR), implementing solutions based on ML algorithms, and developing experimental directions.
We are looking for an Account Manager to join our Business Development Team.
Responsibilities
Identify and capitalize on BD opportunities:
- Collaborate with Business Development and Product teams to identify and attract partners in content production, traffic, technology, and hardware that align with business objectives and enhance efficiency.
Execute BD partnerships:
- Work cross-functionally with partners and internal teams to implement BD initiatives across Brand Marketing, Growth, Product, and Tech.
Manage key studio relationships:
- Act as the primary point of contact for key studio partners, guiding them through the platform's features, rules, and onboarding processes.
- Collaborate with Support and Moderation teams to enhance the studio experience and resolve issues effectively.
Provide product-driven insights:
- Collect feedback from studios and partners to identify areas for improvement.
- Analyze trends, troubleshoot recurring issues, and provide actionable insights to the Product team.
Requirements
- 2+ years of experience in a Customer Support Agent or Success Specialist role (handling chats, emails, and tickets).
- Proficiency with ticketing systems (e.g., Zendesk, Intercom).
- Strong communication skills.
- Problem-solving mindset.
Qualification that can be a plus:
- Experience in marketing (user acquisition, brand marketing, influencer management, PR, or product-aligned activations).
- Familiarity with CRM tools (e.g., Salesforce, HubSpot, Monday.com).
- Skills in market research and data analysis, including identifying industry trends and insights.
- Additional languages are a big plus (Spanish, Romanian, Russian).
Conditions
- Unique opportunity to build your career among the best professionals on the market;
- Language courses, the company rewards programs;
- Opportunity to work remotely;
- Constant education & leveling up your skills.
Recruitment process
- HR interview (40 mins);
- Hiring Manager Interview (1 hour);
- Test Task.