Moderation Specialist
Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.
We are building the future of live entertainment. We believe that by providing people with the best and highest-quality live streaming experience in entertainment, we can tackle the world’s “problems” better, together!
The Moderation team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. Our 5 sub-teams work 24/7 to eliminate any kind of harm to ensure positive user experience.
As a Moderation Specialist, you would be contributing to this mission by reviewing user submitted content according to our guidelines.
Responsibilities
- Review user generated content according to our community guidelines with speed and quality;
- Investigate and resolve internal and external reports;
- Escalate relevant issues to the appropriate stakeholders and collaborate with others to ensure our products' safety.
Requirements
- English mastery: Upper intermediate level (C1);
- Ability to work in different shifts and days, including the night shift and weekend (40h per week);
- Attentive to details and able to follow strict guidelines;
- Good interpersonal skills.
Can be a plus:
- Prior experience in a trust & safety field;
- Mastery of other languages.
Conditions
We know that top talent thrives in the right conditions, so here's what you can expect when joining us:
- Full remote work.
- Competitive compensation with a service contract.
- Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
- An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
- Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
- Career growth in a fast-scaling project with opportunities to influence technical decisions.
- A culture of recognition: our peer reward program celebrates contributions from across the team.
Recruitment process
- HR Interview (20 min);
- Final interview (1 hour).