Payment Operations Specialist

Payments and Fraud
2+ years of experience
Limassol

The Payment Operations Specialist will be responsible for managing partner communications, streamlining payment processes, improving key performance metrics, and optimizing operational procedures to ensure a seamless customer experience. This role requires a proactive individual with strong analytical skills and a passion for process improvement.

Responsibilities

1. Partner Communications:

  • Maintain and enhance relationships with payment partners.
  • Act as the primary point of contact for all payment-related inquiries and issues.

•   Coordinate and facilitate regular meetings and communications with partners to ensure alignment and resolve any discrepancies.

2. Streamline Payment Processes:

  •  Oversee daily payment operations, including processing payments, reconciliations, and managing payment gateways.
  • Develop and implement efficient payment processing workflows to reduce errors and increase transaction speed.
  • Collaborate with cross-functional teams to ensure payment processes are integrated and optimized within the overall business operations.

3. Improve Metrics:

  • Monitor and analyze payment metrics to identify trends, discrepancies, and areas for improvement.
  • Prepare and present regular reports on payment performance, including transaction volumes, error rates, and processing times.
  • Develop and track key performance indicators (KPIs) to measure the success of payment operations and drive continuous improvement.

4. Optimize Processes:

  • Identify opportunities for process automation and implement solutions to streamline payment operations.
  • Collaborate with IT and development teams to implement system enhancements and upgrades that support efficient payment processing.

5. Customer Experience:

  • Ensure a seamless and positive payment experience for customers by promptly addressing payment-related issues and inquiries.
  • Continuously evaluate and improve the customer payment journey to enhance overall user experience.

Requirements

  • Experience in payment operations within the e-commerce sector with merchants with global reach.
  • Strong understanding of global payment processing, alternative payment methods, risk management, and compliance.
  • Prior experience being involved with a development team, with a focus on payments or fintech applications.
  • Analytical mindset with the ability to make data-driven decisions.
  • Familiarity with global payment trends, emerging technologies, and alternative payment methods.

Conditions

  • The equipped office in the center of the city;
  • 300 days of sunshine a year, Mediterranean coast, fruits, and a friendly atmosphere;
  • A steep springboard for personal and professional growth;
  • Employment contract under EU law, white salary, Cyprus work visa for 3 years, company support in obtaining work visas for family members;
  • Developing your professional competencies through courses and/or conferences;
  • Language courses, mindfulness webinars, corporate discounts on Coursera and other platforms, corporate incentive programs;
  • Free catering in the office, and a free cafeteria with a health bar;
  • Medical insurance for the whole family, mobile package, support with the purchase of a car, and covering of school/kindergartens expenses;
  • New MacBook / iMac and other equipment at your request;
  • The possibility of self-realization, and the possibility to influence technical decisions making;
  • Big friendly community, IT international teams, corporate events, team buildings, and hackathons.

Recruitment process

  1. HR interview (40 min);
  2. Interview with watcher (1.5 hour);
  3. Final interview (1 hour).

Apply to this position

€, Net monthly

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