1. Partner Communications:
- Maintain and enhance relationships with payment partners.
- Act as the primary point of contact for all payment-related inquiries and issues.
• Coordinate and facilitate regular meetings and communications with partners to ensure alignment and resolve any discrepancies.
2. Streamline Payment Processes:
- Oversee daily payment operations, including processing payments, reconciliations, and managing payment gateways.
- Develop and implement efficient payment processing workflows to reduce errors and increase transaction speed.
- Collaborate with cross-functional teams to ensure payment processes are integrated and optimized within the overall business operations.
3. Improve Metrics:
- Monitor and analyze payment metrics to identify trends, discrepancies, and areas for improvement.
- Prepare and present regular reports on payment performance, including transaction volumes, error rates, and processing times.
- Develop and track key performance indicators (KPIs) to measure the success of payment operations and drive continuous improvement.
4. Optimize Processes:
- Identify opportunities for process automation and implement solutions to streamline payment operations.
- Collaborate with IT and development teams to implement system enhancements and upgrades that support efficient payment processing.
5. Customer Experience:
- Ensure a seamless and positive payment experience for customers by promptly addressing payment-related issues and inquiries.
- Continuously evaluate and improve the customer payment journey to enhance overall user experience.