• Define and drive the long-term vision for Customer Support & Moderation;
• Align CS and Moderation under one culture and way of working balancing user care with clear standards and consistency;
• Build strategies that improve satisfaction, retention, and product safety;
• Translate company priorities into CS&M initiatives that strengthen trust, efficiency, and brand reputation;
• Partner with Product, Engineering, Legal, and Brand to ensure user experience and safety principles are embedded across the product lifecycle;
• Oversee global CS&M performance: define clear goals and set the right metrics;
• Lead the identification and mitigation of operational, reputational, and policy risks related to customer experience and content moderation;
• Improve tools and systems, drive automation and data-driven decision-making to increase efficiency;
• Scale CS&M processes and capabilities to match product growth and market expansion, ensuring consistent quality;
• Grow a strong CS&M leadership team that operates with clarity and autonomy;
• Partner with executive leadership on key priorities impacting user trust, brand reputation, and platform integrity.

• 5+ years leading global customer, moderation, or CX teams in high tech, streaming, or fast-growing digital products;
• Experience building scalable user operations that serve millions;
• Strong understanding of trust & safety, user behavior, and moderation frameworks;
• Experience leading distributed international teams and driving process improvement through data;
• Strong leadership and communication skills;
• Hands-on and outcome-oriented, with a focus on structure, performance, and continuous optimization;
• Familiarity with analytics tools and the ability to make data-driven decisions;
• Fluent in English (written and spoken).

We know that great talent deserves great conditions, so here's what you can expect when joining us:

• EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family.
• Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free.
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
• Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.
• Mindfulness & well-being support, including psychological assistance with 50% coverage.
• 50% coverage of school and kindergarten fees for your children.
• Fully covered sports benefits, and also access to in-house electric scooters and bike rentals.
• Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey.
• A culture of recognition: a peer reward program to celebrate your contributions.
• A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.
• Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.
• A strong engineering culture: international teams, corporate events, team buildings, and hackathons—because great work happens in great communities.

1. HR interview (1 hour);
2. Interview with hiring managers (1 hour);
3. Test;
4. Interview with hiring managers (1 hour);
5. Final Interview (1 hour)