Community Specialist
Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement. How do we do it?
With the power of cutting-edge technologies. Our global IT products are made by an in-house team of passionate techies. They love working hard to deliver the best user experience. Improving features until they perform excellently is in our DNA. We profit from our work, but money doesn’t directly dictate our development. We’re up for experiments - that’s how we stay the industry pioneers.
We are looking for a passionate and proactive Community Specialist to grow our North American community. You will be the bridge between our product team and the community, ensuring our users are engaged, heard, and supported. This is a unique opportunity to shape a growing community in a fast-paced, international environment.
Responsibilities
Community Support, Community Engagement & Retention:
- Respond to inquiries, providing timely and helpful guidance on platform usage.
- Proactively engage with the community to foster trust and build a strong, positive relationship.
- Help maintain a positive, inclusive, and culturally relevant environment.
- Provide support to other departments when needed.
Training & Educational Support:
- Localize and adapt existing training materials (guides, FAQs, visual content) for the regional community.
- Contribute to the creation of easy-to-understand, accessible community-facing documentation.
- Support the Risk team by helping educate users on platform rules and compliance.
Feedback Collection & Market Insights:
- Gather structured feedback from the community regarding platform features and user experience.
- Support new feature rollouts by communicating updates clearly.
Requirements
- Native-level English proficiency.
- Proven experience as a Community Manager, Content Manager, or Social Media Manager in an online project.
- Strong knowledge of Discord (proficiency a major plus).
- Excellent writing skills - highly literate, attentive, and empathetic, with a keen sense of community sentiment.
- Proactive and self-driven - you take ownership and act without waiting for direction.
- Outstanding communication skills - diplomatic, open-minded, and emotionally intelligent.
- Skilled in conflict resolution, fostering trust, and creating an environment of psychological safety
Conditions
We know that top talent thrives in the right conditions, so here's what you can expect when joining us:
- Full remote work.
- Competitive compensation with a service contract.
- Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
- An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
- Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
- Career growth in a fast-scaling project with opportunities to influence technical decisions.
- A culture of recognition: our peer reward program celebrates contributions from across the team.
Recruitment process
- HR Interview;
- Interview with Hiring Manager;
- Test task;
- Final Interview.